Privacy Policy

Updated: April 11, 2022

 

We know how important your privacy is to you – and it is important to us too! 

This policy is our commitment to you. This policy forms part of the Terms of Service, and defined terms have the same meaning in both documents.

This policy sets out:

  • What information we collect

  • How that information is used

  • Who that information may be shared with (and why)

  • Your rights over your information

This policy is part of the legal agreement between you and ReSuit which you agree to by creating an account or using the Platform. 

ReSuit may make changes to this policy from time to time. You will be notified of changes before they take effect. 

What we collect:

We collect the information you provide to us when you create an account, create listings, or otherwise use the Platform. This information can include:

  • Your name

  • Your contact information (including your email address)

  • A profile picture

  • Pictures and descriptions of Items

  • Your sizing measurements

  • Chat messages between you and other users

When you use the Platform, you may be prompted to enter payment information (e.g., a credit card number). This information is not stored or processed by ReSuit. All payment information is handled by Stripe Connect.

The Platform also relies on “cookies” and similar tools to store information about how you interact with the Platform. For example, cookies may be used to store your language and location preferences. These cookies may also collect information about the type of device and browser you use to access the Platform, as well as your IP address. We also use to monitor and keep track of visitors to our site, and measure the effectiveness of our online advertisements.   

Our Platform is not currently configured to read or respond to the “do not track” settings or signals in your browser headings.

How we use your information

ReSuit uses the information collected in order to:

  • Operate the Platform

  • Communicate with you

  • Fulfill its legal obligations

For example:

  • We may use your email address to notify you about changes to your account or alert you to suspicious activity.

  • We may use your measurements to filter Items when you search.

  • We may use your geographic location to match you with other Users in your area.

  • We may use chat messages and transaction history to help resolve a dispute between you and another User.

ReSuit will also use the information (in an aggregated and anonymized form) to improve the Platform. For example, aggregated search data may be used to improve our search algorithms.

The information we collect is kept for as long as it is needed. In general, all information will be retained for as long as you have an active account on the Platform. Information may be retained after you delete your account if it is still needed to fulfill a legal obligation. Information may be retained incidentally in the form of database backups.

Sharing your data

ReSuit does not sell or trade your personally identifiable information. 

However, we do share your personal information with third parties when:

  • it is necessary to operate the Platform (e.g. we share some of your information with a User you Buy an Item from),

  • it is necessary to comply with a legal obligation (e.g. a court order or search warrant),

  • you have explicitly consented to us sharing the data, or

  • sharing the information is necessary to protect someone’s physical safety, or to prevent the commission of a crime.

ReSuit also uses other service providers to facilitate certain functions of the Platform. For example:

  • Payments are handled by Stripe Connect. For each transaction, ReSuit shares certain information with Stripe, including a unique identifying number for the transaction, the stripe account numbers of both parties (buyer/renter and seller/lender) as well as the dollar amount.

  • We use services liked SendGrid, PubNub and ZenDesk to help us manage customer support requests, add chat functionality, and streamline communications with our users.

ReSuit has a written agreement in place with each of these services providers that protects the confidentiality and privacy of the information we share with them. 

Some of your information may be publicly available. For example, when you post an Item for sale or rent, information about that Item (including photographs and descriptions) as well as information about you (including your user name and approximate geographic location) will be visible to other Users, who may be able to copy that information (e.g. by taking a screenshot). 

Your rights

ReSuit strives to comply with all applicable privacy laws. As a Canadian company, ReSuit is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, you have certain rights, including:

  • The right to see your information that we have collected.

  • The right to make or request corrections to your information in our custody.

  • The right to have us delete your information.

Most of these rights may be exercised by you directly through the Platform. However, if you require our assistance, or have any questions for us about this policy, or our privacy practices, you can contact us:

  • Through the App:

    using the Support section on the profile screen.

  • By email: 

    [email protected] with  “Attn: Privacy Officer” in Title

  • By mail: 

Yowo Solutions Inc.
Attn: Privacy Officer
4711 Yonge St., 10th Floor
Toronto, ON M2N 6K8